Facebook: tried to reach customer support to discuss my F...
A Facebook customer review by GetHuman user ~The Creatures from November 23rd, 2017
Background on ~The Creatures's case
GetHuman: ~The Creatures - can you tell our other Facebook customers when your case took place?
~The Creatures: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~The Creatures a list of common Facebook problems)
~The Creatures: "Reset Password" was why I was trying to contact.
~The Creatures's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The Creatures: tried to reach customer support to discuss my Facebook account,all I got was a message redirecting me to the internet, I prefer to resolve my issues with a live person, this is a terrible way of handling people..
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~The Creatures: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The Creatures: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~The Creatures: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~The Creatures: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The Creatures taken from his Facebook customer service problem that occurred on November 18th, 2017.