Facebook: trying to get my daughters accounts deleted i d...
A Facebook customer review by GetHuman user ~Chelsea Catastrophee from November 21st, 2017
Background on ~Chelsea Catastrophee's case
GetHuman: ~Chelsea Catastrophee - can you tell our other Facebook customers when your case took place?
~Chelsea Catastrophee: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Chelsea Catastrophee a list of common Facebook problems)
~Chelsea Catastrophee: "Reset Password" was why I was trying to contact.
~Chelsea Catastrophee's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chelsea Catastrophee: trying to get my daughters accounts deleted i dont know the emails. they were made two years ago. FACEBOOK makes it so difficult to delete an account. Even if i report it to have it deleted no it still doesnt happen it infuriates me!!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Chelsea Catastrophee: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chelsea Catastrophee: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Chelsea Catastrophee: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Chelsea Catastrophee: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chelsea Catastrophee taken from his Facebook customer service problem that occurred on November 18th, 2017.