Facebook: we have tryed to un block my sons account for...
A Facebook customer review by GetHuman user ~angry person from November 19th, 2017
Background on ~angry person's case
GetHuman: ~angry person - can you tell our other Facebook customers when your case took place?
~angry person: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~angry person a list of common Facebook problems)
~angry person: "Flagged Post" was why I was trying to contact.
~angry person's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry person: we have tryed to un block my sons account for * days to no avail as it was hacked we have reported it and tryed to re set password to no avail. this is very poor communication from facebook as there is personal things on there that we are not able access now due to these hackers acknolagment from you would be nice
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~angry person: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry person: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~angry person: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~angry person: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry person taken from his Facebook customer service problem that occurred on November 14th, 2017.