Family Dollar Stores Inc.: On my recent visit, I was harassed & threatened...

A Family Dollar Stores Inc. customer review by GetHuman user ~Colonei DeStouet from November 21st, 2017

Background on ~Colonei DeStouet's case

GetHuman: ~Colonei DeStouet - can you tell our other Family Dollar Stores Inc. customers when your case took place?
~Colonei DeStouet: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Family Dollar Stores Inc., and if so, how?
~Colonei DeStouet: I used the 866-377-6420 number I found for on the GetHuman Family Dollar Stores Inc. customer phone number page I was on: Family Dollar Stores Inc. Customer Service Phone Number
GetHuman: And which of these common Family Dollar Stores Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Colonei DeStouet a list of common Family Dollar Stores Inc. problems)
~Colonei DeStouet: "Complaint" was why I was trying to contact.

~Colonei DeStouet's review of Family Dollar Stores Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's Family Dollar Stores Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Colonei DeStouet: On my recent visit, I was harassed & threatened by an obnoxious customer. The police were called after the incident, however as I waited for police to arrive the security guard who witnessed the altercation told me to leave & to insult to injury she threw meunder the bus for confronting the attacker. When I went home & reported the incident to the manager she was very nonchalant & told me it's not the stores problem if a customer is threatened by another. So I decided to write a letter to the executive office to straighten out this issue before it happen to someone else.
GetHuman: Let's quantify your experience contacting Family Dollar Stores Inc.. On a scale of 1 to 5, how easy is it go get help on a Family Dollar Stores Inc. problem?
~Colonei DeStouet: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Colonei DeStouet: I'd give them a five out of five on communication.
GetHuman: And what about Family Dollar Stores Inc.'s ability to quickly and effectively address your problem?
~Colonei DeStouet: For that I would say one out of five.
GetHuman: And finally- any advice for other Family Dollar Stores Inc. customers?
~Colonei DeStouet: Call them early in the day or late. Don't forget any personal or account information you might need for Family Dollar Stores Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Colonei DeStouet taken from his Family Dollar Stores Inc. customer service problem that occurred on November 17th, 2017.

Family Dollar Stores Inc.

1.67 of 5 stars | 21 reviews

~Colonei DeStouet's Family Dollar Stores Inc. Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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