Network Solutions: First time in * days that I reached Rafael who...

A Network Solutions customer review by GetHuman user GetHuman-261928 from November 27th, 2017

Background on GetHuman-261928's case

GetHuman: GetHuman-261928 - can you tell our other Network Solutions customers when your case took place?
GetHuman-261928: Yup. It was morning, on November 25th.
GetHuman: Did you reach out to Network Solutions, and if so, how?
GetHuman-261928: I used the 866-391-4357 number I found for on the GetHuman Network Solutions customer phone number page I was on: Network Solutions Customer Service Phone Number
GetHuman: And which of these common Network Solutions customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-261928 a list of common Network Solutions problems)
GetHuman-261928: "Change plan" was why I was trying to call.

GetHuman-261928's review of Network Solutions customer service

GetHuman: So how would you sum up your experience for GetHuman's Network Solutions customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-261928: First time in * days that I reached Rafael who actually works at NS and knows what he is doing. He had my mailbox up and restored in ** minutes. The wait time was about ** seconds!!
GetHuman: Let's quantify your experience contacting Network Solutions. On a scale of 1 to 5, how easy is it go get help on a Network Solutions problem?
GetHuman-261928: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-261928: I'd give them a four out of five on communication.
GetHuman: And what about Network Solutions's ability to quickly and effectively address your problem?
GetHuman-261928: For that I would say three out of five.
GetHuman: And finally- any advice for other Network Solutions customers?
GetHuman-261928: Call them early in the day or late. Don't forget any personal or account information you might need for Network Solutions to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-261928 taken from his Network Solutions customer service problem that occurred on November 25th, 2017.

Network Solutions

2.29 of 5 stars | 30 reviews

GetHuman-261928's Network Solutions Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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