Ikea: Four phone calls. Hold times of over * hour. Tr...

A Ikea customer review by GetHuman user GetHuman-kim3 from November 29th, 2017

Background on GetHuman-kim3's case

GetHuman: GetHuman-kim3 - can you tell our other Ikea customers when your case took place?
GetHuman-kim3: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman-kim3: I used the 888-888-4532 number I found for on the GetHuman Ikea customer phone number page I was on: Ikea Customer Service Phone Number
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kim3 a list of common Ikea problems)
GetHuman-kim3: "Returns" was why I was trying to call.

GetHuman-kim3's review of Ikea customer service

GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kim3: Four phone calls. Hold times of over * hour. Transfers to different departments, each who then transfers me back to the same department with no one able to help me edit an existing order. No one. Never again will I shop at Ikea. Never.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
GetHuman-kim3: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kim3: I'd give them a three out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
GetHuman-kim3: For that I would say two out of five.
GetHuman: And finally- any advice for other Ikea customers?
GetHuman-kim3: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kim3 taken from his Ikea customer service problem that occurred on November 20th, 2017.

Ikea

1.86 of 5 stars | 242 reviews

GetHuman-kim3's Ikea Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ikea, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ikea in any way.

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