Frost Bank: My card was declined twice
A Frost Bank customer review by GetHuman user GetHuman-luvpurpl from December 7th, 2017
Background on GetHuman-luvpurpl's case
GetHuman: GetHuman-luvpurpl - can you tell our other Frost Bank customers when your case took place?
GetHuman-luvpurpl: Sure. It was afternoon, on December 3rd.
GetHuman: Did you reach out to Frost Bank, and if so, how?
GetHuman: And which of these common Frost Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-luvpurpl a list of common Frost Bank problems)
GetHuman-luvpurpl: "Complaint" was why I was trying to call.
GetHuman-luvpurpl's review of Frost Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Frost Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-luvpurpl: My card was declined twice
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-luvpurpl: Was going to purchase a generator from home depo my card got declined twice
GetHuman: Let's quantify your experience contacting Frost Bank. On a scale of 1 to 5, how easy is it go get help on a Frost Bank problem?
GetHuman-luvpurpl: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-luvpurpl: I'd give them a five out of five on communication.
GetHuman: And what about Frost Bank's ability to quickly and effectively address your problem?
GetHuman-luvpurpl: For that I would say five out of five.
GetHuman: And finally- any advice for other Frost Bank customers?
GetHuman-luvpurpl: Call them early in the day or late. Don't forget any personal or account information you might need for Frost Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-luvpurpl taken from his Frost Bank customer service problem that occurred on December 3rd, 2017.
Frost Bank
5.00 of 5 stars | 9 reviews
GetHuman-luvpurpl's Frost Bank Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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