Item ordered not received. Future Shop refuses...
A Future Shop customer review by GetHuman user ~ccaut02 from November 25th, 2017
Background on ~ccaut02's case
GetHuman: ~ccaut02 - can you tell our other Future Shop customers when your case took place?
~ccaut02: Yes. It was morning, on November 23rd.
GetHuman: Did you reach out to Future Shop, and if so, how?
GetHuman: And which of these common Future Shop customer issues best describes the reason you wanted to talk to them?
(Shows ~ccaut02 a list of common Future Shop problems)
~ccaut02: "Change order" was why I was trying to call.
~ccaut02's review of Future Shop customer service
GetHuman: So how would you sum up your experience for GetHuman's Future Shop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ccaut02: Item ordered not received. Future Shop refuses to deliver goods purchased to address of purchaser. Customer service contacted. Uncooperative customer service personnel ! No delivery attempt made to address. **Live in a Video Surveillance protected residence. Occupant has been home ** hours, * days, etc in anticipation of delivery! Customer has Cancer and has been through Chemo Therapy and major surgeries, thus making him disabled * handicapped and is always home during business hours for receipt of any deliveries. I am retired!
GetHuman: Let's quantify your experience contacting Future Shop. On a scale of 1 to 5, how easy is it go get help on a Future Shop problem?
~ccaut02: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ccaut02: I'd give them a one out of five on communication.
GetHuman: And what about Future Shop's ability to quickly and effectively address your problem?
~ccaut02: For that I would say one out of five.
GetHuman: And finally- any advice for other Future Shop customers?
~ccaut02: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Future Shop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ccaut02 taken from his Future Shop customer service problem that occurred on November 23rd, 2017.
Future Shop
1.00 of 5 stars | 8 reviews
~ccaut02's Future Shop Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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