Purchased a camera at Future Shop with extended...
A Future Shop customer review by GetHuman user ~gregcarolann from November 5th, 2017
Background on ~gregcarolann's case
GetHuman: ~gregcarolann - can you tell our other Future Shop customers when your case took place?
~gregcarolann: Yes. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Future Shop, and if so, how?
GetHuman: And which of these common Future Shop customer issues best describes the reason you wanted to talk to them?
(Shows ~gregcarolann a list of common Future Shop problems)
~gregcarolann: "Cancel order" was why I was trying to call.
~gregcarolann's review of Future Shop customer service
GetHuman: So how would you sum up your experience for GetHuman's Future Shop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gregcarolann: Purchased a camera at Future Shop with extended warranty. Had a problem with the camera , they strung me along until the warranty run out. I ended up taking the camera to Canon and paying for the repair myself
GetHuman: Let's quantify your experience contacting Future Shop. On a scale of 1 to 5, how easy is it go get help on a Future Shop problem?
~gregcarolann: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gregcarolann: I'd give them a three out of five on communication.
GetHuman: And what about Future Shop's ability to quickly and effectively address your problem?
~gregcarolann: For that I would say four out of five.
GetHuman: And finally- any advice for other Future Shop customers?
~gregcarolann: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Future Shop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gregcarolann taken from his Future Shop customer service problem that occurred on October 29th, 2017.
Future Shop
1.00 of 5 stars | 8 reviews
~gregcarolann's Future Shop Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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