GHI (Emblem Health): GHI might be the worst insurance company I've e...
A GHI (Emblem Health) customer review by GetHuman user ~Kristyn P. from November 14th, 2017
Background on ~Kristyn P.'s case
GetHuman: ~Kristyn P. - can you tell our other GHI (Emblem Health) customers when your case took place?
~Kristyn P.: Yeah. It was afternoon, on November 4th.
GetHuman: Did you reach out to GHI (Emblem Health), and if so, how?
GetHuman: And which of these common GHI (Emblem Health) customer issues best describes the reason you wanted to talk to them?
(Shows ~Kristyn P. a list of common GHI (Emblem Health) problems)
~Kristyn P.: "Renew coverage" was why I was trying to call.
~Kristyn P.'s review of GHI (Emblem Health) customer service
GetHuman: So how would you sum up your experience for GetHuman's GHI (Emblem Health) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kristyn P.: GHI might be the worst insurance company I've ever dealt with. If you are ***% healthy and only have to contend with the occasional doctors visit, this cut-rate insurance will probably do the job. However, if you need any sort of medical procedure that falls outside the norm, you are completely screwed. I've had chronic, crippling heel pain for approximately a year. GHI didn't cover all of the physical therapy I needed, acupuncture, or massage therapy. Based on the lack of results of more conventional treatments, my doctors recommended two alternative treatments* ESWT and PRP, both of which have experienced phenomenal success rates treating my condition in clinical trials. GHI will not pay for either treatment. Both of them are noninvasive and can be administered in less than ** minutes. The out of pocket cost is around $**** each, so I can only imagine that it would not be a substantial bill to GHI. I will be dropping GHI as soon as possible. Avoid this company if you can!
GetHuman: Let's quantify your experience contacting GHI (Emblem Health). On a scale of 1 to 5, how easy is it go get help on a GHI (Emblem Health) problem?
~Kristyn P.: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kristyn P.: I'd give them a five out of five on communication.
GetHuman: And what about GHI (Emblem Health)'s ability to quickly and effectively address your problem?
~Kristyn P.: For that I would say four out of five.
GetHuman: And finally- any advice for other GHI (Emblem Health) customers?
~Kristyn P.: Call them early in the day or late. Don't forget any personal or account information you might need for GHI (Emblem Health) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kristyn P. taken from his GHI (Emblem Health) customer service problem that occurred on November 4th, 2017.