GHI (Emblem Health): The idiots working claims mark everything as in...

A GHI (Emblem Health) customer review by GetHuman user ~mcohen from November 3rd, 2017

Background on ~mcohen's case

GetHuman: ~mcohen - can you tell our other GHI (Emblem Health) customers when your case took place?
~mcohen: Yes I can. It was middle of the night, on November 1st.
GetHuman: Did you reach out to GHI (Emblem Health), and if so, how?
~mcohen: I used the 800-624-2414 number I found for on the GetHuman GHI (Emblem Health) customer phone number page I was on: GHI (Emblem Health) Customer Service Phone Number
GetHuman: And which of these common GHI (Emblem Health) customer issues best describes the reason you wanted to talk to them?
(Shows ~mcohen a list of common GHI (Emblem Health) problems)
~mcohen: "Update account information" was why I was trying to call.

~mcohen's review of GHI (Emblem Health) customer service

GetHuman: So how would you sum up your experience for GetHuman's GHI (Emblem Health) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mcohen: The idiots working claims mark everything as incomplete even though ALL paperwork sent was complete and correct. Customer service then tells you to send duplicate paperwork to the same idiots who lost to begin with. No effort is made to correct anything. Customer service is absolutely WORTHLESS.
GetHuman: Let's quantify your experience contacting GHI (Emblem Health). On a scale of 1 to 5, how easy is it go get help on a GHI (Emblem Health) problem?
~mcohen: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mcohen: I'd give them a two out of five on communication.
GetHuman: And what about GHI (Emblem Health)'s ability to quickly and effectively address your problem?
~mcohen: For that I would say three out of five.
GetHuman: And finally- any advice for other GHI (Emblem Health) customers?
~mcohen: Call them early in the day or late. Don't forget any personal or account information you might need for GHI (Emblem Health) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mcohen taken from his GHI (Emblem Health) customer service problem that occurred on November 1st, 2017.

GHI (Emblem Health)

4.00 of 5 stars | 10 reviews

~mcohen's GHI (Emblem Health) Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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