GHI (Emblem Health): Took a while to get connected to an actual pers...
A GHI (Emblem Health) customer review by GetHuman user ~Anonymous from November 24th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other GHI (Emblem Health) customers when your case took place?
~Anonymous: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to GHI (Emblem Health), and if so, how?
GetHuman: And which of these common GHI (Emblem Health) customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common GHI (Emblem Health) problems)
~Anonymous: "Coverage question" was why I was trying to call.
~Anonymous's review of GHI (Emblem Health) customer service
GetHuman: So how would you sum up your experience for GetHuman's GHI (Emblem Health) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Took a while to get connected to an actual person(maybe *-**), but once I spoke to someone I was able to get my problem resolved.
GetHuman: Let's quantify your experience contacting GHI (Emblem Health). On a scale of 1 to 5, how easy is it go get help on a GHI (Emblem Health) problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about GHI (Emblem Health)'s ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other GHI (Emblem Health) customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for GHI (Emblem Health) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his GHI (Emblem Health) customer service problem that occurred on November 15th, 2017.