GHI (Emblem Health): ghi is some inefficient horrible customer servi...

A GHI (Emblem Health) customer review by GetHuman user GetHuman-325029 from November 4th, 2017

Background on GetHuman-325029's case

GetHuman: GetHuman-325029 - can you tell our other GHI (Emblem Health) customers when your case took place?
GetHuman-325029: Yes. It was morning, on October 30th.
GetHuman: Did you reach out to GHI (Emblem Health), and if so, how?
GetHuman-325029: I used the 800-624-2414 number I found for on the GetHuman GHI (Emblem Health) customer phone number page I was on: GHI (Emblem Health) Customer Service Phone Number
GetHuman: And which of these common GHI (Emblem Health) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-325029 a list of common GHI (Emblem Health) problems)
GetHuman-325029: "Get insurance" was why I was trying to call.

GetHuman-325029's review of GHI (Emblem Health) customer service

GetHuman: So how would you sum up your experience for GetHuman's GHI (Emblem Health) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-325029: ghi is some inefficient horrible customer service company!! it took over a month to get a reply through the message center online to a simple question. Worst I have ever experienced!!
GetHuman: Let's quantify your experience contacting GHI (Emblem Health). On a scale of 1 to 5, how easy is it go get help on a GHI (Emblem Health) problem?
GetHuman-325029: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-325029: I'd give them a five out of five on communication.
GetHuman: And what about GHI (Emblem Health)'s ability to quickly and effectively address your problem?
GetHuman-325029: For that I would say five out of five.
GetHuman: And finally- any advice for other GHI (Emblem Health) customers?
GetHuman-325029: Call them early in the day or late. Don't forget any personal or account information you might need for GHI (Emblem Health) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-325029 taken from his GHI (Emblem Health) customer service problem that occurred on October 30th, 2017.

GHI (Emblem Health)

4.00 of 5 stars | 10 reviews

GetHuman-325029's GHI (Emblem Health) Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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