Jackson National Life Insurance: GLAD A REAL HUMAN ANSWERED - UNFORT, MY POLICY...

A Jackson National Life Insurance customer review by GetHuman user ~MINNIEMOM from November 26th, 2017

Background on ~MINNIEMOM's case

GetHuman: ~MINNIEMOM - can you tell our other Jackson National Life Insurance customers when your case took place?
~MINNIEMOM: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Jackson National Life Insurance, and if so, how?
~MINNIEMOM: I used the 800-644-4565 number I found for on the GetHuman Jackson National Life Insurance customer phone number page I was on: Jackson National Life Insurance Customer Service Phone Number
GetHuman: And which of these common Jackson National Life Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~MINNIEMOM a list of common Jackson National Life Insurance problems)
~MINNIEMOM: "Lower my rate" was why I was trying to call.

~MINNIEMOM's review of Jackson National Life Insurance customer service

GetHuman: So how would you sum up your experience for GetHuman's Jackson National Life Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MINNIEMOM: GLAD A REAL HUMAN ANSWERED - UNFORT, MY POLICY WAS SOLD TO THEM, AND IS STILL BEING SERVICED BY OLD INSURER SO GAVE ME YET ANOTHER NUMBER TO CALL - WAITING SIGNIFICANTLY LONGER - WISH THEY WOULD INCLUDE EXPLANATIONS WHENTHEY SEND A REFUND AS TO WHAT IT IS FOR! ARGH!!! NEVER AGAIN!
GetHuman: Let's quantify your experience contacting Jackson National Life Insurance. On a scale of 1 to 5, how easy is it go get help on a Jackson National Life Insurance problem?
~MINNIEMOM: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MINNIEMOM: I'd give them a three out of five on communication.
GetHuman: And what about Jackson National Life Insurance's ability to quickly and effectively address your problem?
~MINNIEMOM: For that I would say two out of five.
GetHuman: And finally- any advice for other Jackson National Life Insurance customers?
~MINNIEMOM: Call them early in the day or late. Don't forget any personal or account information you might need for Jackson National Life Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MINNIEMOM taken from his Jackson National Life Insurance customer service problem that occurred on November 24th, 2017.

Jackson National Life Insurance

2.67 of 5 stars | 26 reviews

~MINNIEMOM's Jackson National Life Insurance Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Jackson National Life Insurance, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Jackson National Life Insurance in any way.

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