Slow wordpress admin and slow subdomain

A customer review by GetHuman user GetHuman-jayjones from December 7th, 2017

Background on GetHuman-jayjones's case

GetHuman: GetHuman-jayjones - can you tell our other customers when your case took place?
GetHuman-jayjones: Yes I can. It was middle of the night, on November 30th.
GetHuman: Did you reach out to, and if so, how?
GetHuman-jayjones: I used the 866-938-1119 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-jayjones a list of common problems
GetHuman-jayjones: "Recover Account" was why I was trying to call.

GetHuman-jayjones's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jayjones: Slow wordpress admin and slow subdomain
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-jayjones: I've installed Wordpress on the subdomain and both the site and Wordpress admin dashboard load very slowly. I only have * plugins on and one of them is required to use the theme, Kidzplanet. I've also received the error "Connection lost. Saving has been disabled until you're reconnected. We're backing up this post in your browser, just in case." when editing pages.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
GetHuman-jayjones: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jayjones: I'd give them a four out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
GetHuman-jayjones: For that I would say five out of five.
GetHuman: And finally- any advice for other customers?
GetHuman-jayjones: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jayjones taken from his customer service problem that occurred on November 30th, 2017.

2.69 of 5 stars | 296 reviews's Phone NumberAll contact infoGeneral customer service info
GetHuman-jayjones's Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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