Google: Un believable! Have been waiting over ** minut...
A Google customer review by GetHuman user ~beyond annoyed from November 20th, 2017
Background on ~beyond annoyed's case
GetHuman: ~beyond annoyed - can you tell our other Google customers when your case took place?
~beyond annoyed: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~beyond annoyed a list of common Google problems)
~beyond annoyed: "Cancel subscription" was why I was trying to call.
~beyond annoyed's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~beyond annoyed: Un believable! Have been waiting over ** minutes! This really really really *****. Just want to get my calendar fixed.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~beyond annoyed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~beyond annoyed: I'd give them a three out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~beyond annoyed: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
~beyond annoyed: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~beyond annoyed taken from his Google customer service problem that occurred on November 12th, 2017.