Google: never got put on the phone with ONE person. i w...
A Google customer review by GetHuman user ~pottsadv. from October 30th, 2017
Background on ~pottsadv.'s case
GetHuman: ~pottsadv. - can you tell our other Google customers when your case took place?
~pottsadv.: Yes I can. It was evening, on October 23rd.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~pottsadv. a list of common Google problems)
~pottsadv.: "Account hacked" was why I was trying to call.
~pottsadv.'s review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pottsadv.: never got put on the phone with ONE person. i was told by your automated voice that you do not provide customer service. Then why do you have it as an option. very disappointed. why would my government even be associated by such a high end company like Google that has literally the worst support service ever used. my ***** give me more information than your support line. I have an emergency sized problem with a site i use threw you and cant receive any help. very sad for a multi-million maybe even billion $ company.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~pottsadv.: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pottsadv.: I'd give them a three out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~pottsadv.: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
~pottsadv.: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pottsadv. taken from his Google customer service problem that occurred on October 23rd, 2017.