Green Dot: I need to talk to an operator in customer Care

A Green Dot customer review by GetHuman user ~richard payne from November 22nd, 2017

Background on ~richard payne's case

GetHuman: ~richard payne - can you tell our other Green Dot customers when your case took place?
~richard payne: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Green Dot, and if so, how?
~richard payne: I used the 866-795-7597 number I found for on the GetHuman Green Dot customer phone number page I was on: Green Dot Customer Service Phone Number
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~richard payne a list of common Green Dot problems)
~richard payne: "Replacement card" was why I was trying to call.

~richard payne's review of Green Dot customer service

GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~richard payne: I need to talk to an operator in customer Care
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~richard payne: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~richard payne: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~richard payne: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~richard payne: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~richard payne taken from his Green Dot customer service problem that occurred on November 14th, 2017.

Green Dot

1.48 of 5 stars | 352 reviews

~richard payne's Green Dot Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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