Watch out, the "Groupon Promise" is a fake mark...
A Groupon customer review by GetHuman user ~davids from November 8th, 2017
Background on ~davids's case
GetHuman: ~davids - can you tell our other Groupon customers when your case took place?
~davids: Sure. It was late at night, on November 2nd.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~davids a list of common Groupon problems)
~davids: "Fraud" was why I was trying to contact.
~davids's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~davids: Watch out, the "Groupon Promise" is a fake marketing gimmick. I purchased a groupon from a local restaurant and the restaurant refused to accept it as they thought it might be a copy or a fake. Quite shocking to have them insinuate that I was a common criminal when I was trying to redeem a valid purchase. I contacted Groupon customer service, told them about my unpleasant experience and asked for a refund per their "promise" that "If the experience using your Groupon ever lets you down, we'll make it right or return your purchase.". They refused to refund my credit card and told me I'd have to wait until they resolved the issue with the owner of the restaurant. After three weeks went by and they still would not issue a refund. I finally had to file a complaint with my credit card company and get them to reverse the charge. Quite the hassle. I'll never use the site again. A deal is not a deal if it's not worth anything.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~davids: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~davids: I'd give them a five out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~davids: For that I would say two out of five.
GetHuman: And finally- any advice for other Groupon customers?
~davids: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~davids taken from his Groupon customer service problem that occurred on November 2nd, 2017.