Grubhub: I didn't order food from grub hub but someone u...
A Grubhub customer review by GetHuman user ~b. Obama from November 25th, 2017
Background on ~b. Obama's case
GetHuman: ~b. Obama - can you tell our other Grubhub customers when your case took place?
~b. Obama: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Grubhub, and if so, how?
GetHuman: And which of these common Grubhub customer issues best describes the reason you wanted to talk to them?
(Shows ~b. Obama a list of common Grubhub problems)
~b. Obama: "Change plan" was why I was trying to call.
~b. Obama's review of Grubhub customer service
GetHuman: So how would you sum up your experience for GetHuman's Grubhub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~b. Obama: I didn't order food from grub hub but someone used my number. Grub hub will not stop sending me messages. They keep sending me messages after I have alerted them to the error. They know they have the wrong number but say they can't do anything about it. Seems like harrasment to me.
GetHuman: Let's quantify your experience contacting Grubhub. On a scale of 1 to 5, how easy is it go get help on a Grubhub problem?
~b. Obama: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~b. Obama: I'd give them a one out of five on communication.
GetHuman: And what about Grubhub's ability to quickly and effectively address your problem?
~b. Obama: For that I would say four out of five.
GetHuman: And finally- any advice for other Grubhub customers?
~b. Obama: Call them early in the day or late. Don't forget any personal or account information you might need for Grubhub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~b. Obama taken from his Grubhub customer service problem that occurred on November 22nd, 2017.