Guitar Center: Complaint

A Guitar Center customer review by GetHuman user GetHuman-alexrea from December 1st, 2017

Background on GetHuman-alexrea's case

GetHuman: GetHuman-alexrea - can you tell our other Guitar Center customers when your case took place?
GetHuman-alexrea: Yup. It was late at night, on November 22nd.
GetHuman: Did you reach out to Guitar Center, and if so, how?
GetHuman-alexrea: I used the 866-498-7882 number I found for on the GetHuman Guitar Center customer phone number page I was on: Guitar Center Customer Service Phone Number
GetHuman: And which of these common Guitar Center customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-alexrea a list of common Guitar Center problems)
GetHuman-alexrea: "Returns" was why I was trying to call.

GetHuman-alexrea's review of Guitar Center customer service

GetHuman: So how would you sum up your experience for GetHuman's Guitar Center customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-alexrea: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-alexrea: Bought a used guitar in "excellent" condition. Picked up in store and brought it home. Was not in excellent condition - worn hardware, and the neck pickup simply doesn't work at times.
GetHuman: Let's quantify your experience contacting Guitar Center. On a scale of 1 to 5, how easy is it go get help on a Guitar Center problem?
GetHuman-alexrea: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-alexrea: I'd give them a five out of five on communication.
GetHuman: And what about Guitar Center's ability to quickly and effectively address your problem?
GetHuman-alexrea: For that I would say one out of five.
GetHuman: And finally- any advice for other Guitar Center customers?
GetHuman-alexrea: Call them early in the day or late. Don't forget any personal or account information you might need for Guitar Center to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-alexrea taken from his Guitar Center customer service problem that occurred on November 22nd, 2017.

Guitar Center

3.00 of 5 stars | 6 reviews

GetHuman-alexrea's Guitar Center Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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