HBO Now: Can't get app to activate on my Xbox one and ha...

A HBO Now customer review by GetHuman user GetHuman-ecollien from December 7th, 2017

Background on GetHuman-ecollien's case

GetHuman: GetHuman-ecollien - can you tell our other HBO Now customers when your case took place?
GetHuman-ecollien: Yup. It was evening, on December 2nd.
GetHuman: Did you reach out to HBO Now, and if so, how?
GetHuman-ecollien: I used the +1 855-942-6669 number I found for on the GetHuman HBO Now customer phone number page I was on: HBO Now Customer Service Phone Number
GetHuman: And which of these common HBO Now customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-ecollien a list of common HBO Now problems
GetHuman-ecollien: "Overcharges on My Account" was why I was trying to call.

GetHuman-ecollien's review of HBO Now customer service

GetHuman: So how would you sum up your experience for GetHuman's HBO Now customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ecollien: Can't get app to activate on my Xbox one and having troubles talking to a real person!
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-ecollien: I need help from a real person
GetHuman: Let's quantify your experience contacting HBO Now. On a scale of 1 to 5, how easy is it go get help on a HBO Now problem?
GetHuman-ecollien: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ecollien: I'd give them a five out of five on communication.
GetHuman: And what about HBO Now's ability to quickly and effectively address your problem?
GetHuman-ecollien: For that I would say five out of five.
GetHuman: And finally- any advice for other HBO Now customers?
GetHuman-ecollien: Call them early in the day or late. Don't forget any personal or account information you might need for HBO Now to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ecollien taken from his HBO Now customer service problem that occurred on December 2nd, 2017.


7.30 of 5 stars | 90 reviews
HBO Now ReviewsHBO Now's Phone NumberAll HBO Now contact infoGeneral HBO Now customer service info
GetHuman-ecollien's HBO Now Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like HBO Now, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with HBO Now in any way.
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