HP Invent: NETBOOK SUPPORT: voice activated but such leng...
A HP Invent customer review by GetHuman user ~licensedtoquill from October 30th, 2017
Background on ~licensedtoquill's case
GetHuman: ~licensedtoquill - can you tell our other HP Invent customers when your case took place?
~licensedtoquill: Yeah. It was evening, on October 28th.
GetHuman: Did you reach out to HP Invent, and if so, how?
GetHuman: And which of these common HP Invent customer issues best describes the reason you wanted to talk to them?
(Shows ~licensedtoquill a list of common HP Invent problems)
~licensedtoquill: "Warranty claim" was why I was trying to call.
~licensedtoquill's review of HP Invent customer service
GetHuman: So how would you sum up your experience for GetHuman's HP Invent customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~licensedtoquill: NETBOOK SUPPORT: voice activated but such lengthy menus seem designed to make you buy some other computer. Annoying continuous messages prevent you from working while you have them on speakerphone. Then ** mins into the call, while I was trying to get specs, she started pretending I was calling about printers!
GetHuman: Let's quantify your experience contacting HP Invent. On a scale of 1 to 5, how easy is it go get help on a HP Invent problem?
~licensedtoquill: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~licensedtoquill: I'd give them a two out of five on communication.
GetHuman: And what about HP Invent's ability to quickly and effectively address your problem?
~licensedtoquill: For that I would say five out of five.
GetHuman: And finally- any advice for other HP Invent customers?
~licensedtoquill: Call them early in the day or late. Don't forget any personal or account information you might need for HP Invent to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~licensedtoquill taken from his HP Invent customer service problem that occurred on October 28th, 2017.