Convergys: HR is not the best department to contact or emp...

A Convergys customer review by GetHuman user ~veterans4us from November 28th, 2017

Background on ~veterans4us's case

GetHuman: ~veterans4us - can you tell our other Convergys customers when your case took place?
~veterans4us: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Convergys, and if so, how?
~veterans4us: I used the 888-284-9900 number I found for on the GetHuman Convergys customer phone number page I was on: Convergys Customer Service Phone Number
GetHuman: And which of these common Convergys customer issues best describes the reason you wanted to talk to them?
(Shows ~veterans4us a list of common Convergys problems)
~veterans4us: "Complaint" was why I was trying to call.

~veterans4us's review of Convergys customer service

GetHuman: So how would you sum up your experience for GetHuman's Convergys customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~veterans4us: HR is not the best department to contact or employment opportunities. Wait, wait wait...not good. Is this company straight up? I have state of art computer system and time after time it doesnt pass their computer test...not right. What else do they want? Not a legit company.
GetHuman: Let's quantify your experience contacting Convergys. On a scale of 1 to 5, how easy is it go get help on a Convergys problem?
~veterans4us: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~veterans4us: I'd give them a four out of five on communication.
GetHuman: And what about Convergys's ability to quickly and effectively address your problem?
~veterans4us: For that I would say three out of five.
GetHuman: And finally- any advice for other Convergys customers?
~veterans4us: Call them early in the day or late. Don't forget any personal or account information you might need for Convergys to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~veterans4us taken from his Convergys customer service problem that occurred on November 20th, 2017.

Convergys

2.00 of 5 stars | 11 reviews

~veterans4us's Convergys Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Convergys, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Convergys in any way.

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