Sovereign Bank: Had a debit charge to my account last month I d...

A Sovereign Bank customer review by GetHuman user ~irritated from November 18th, 2017

Background on ~irritated's case

GetHuman: ~irritated - can you tell our other Sovereign Bank customers when your case took place?
~irritated: Yup. It was late at night, on November 12th.
GetHuman: Did you reach out to Sovereign Bank, and if so, how?
~irritated: I used the 877-768-2265 number I found for on the GetHuman Sovereign Bank customer phone number page I was on: Sovereign Bank Customer Service Phone Number
GetHuman: And which of these common Sovereign Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~irritated a list of common Sovereign Bank problems)
~irritated: "Complaint" was why I was trying to call.

~irritated's review of Sovereign Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's Sovereign Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~irritated: Had a debit charge to my account last month I didn't make. The bank cancelled my debit card, opened a fraud investigation, and issued me a new card. Inconvenient but great. Charge was credited back to my account a couple weeks later. Fast forward a month. Another debit charge hits my account for double the amount of last month and the same vendor*location. Called the bank and went through the same drill. Cancelled another card, issued a new one, opened a fraud investigation. I got a letter yesterday telling me my claim was denied because my PIN was used. I don't know how that's even possible. I never use my card as a debit with PIN* I use it as a credit only. I never go to that establishment, my card was not lost or stolen, and it's my second card in as many months. Called again and they are re-opening the investigation but wanted to let me know there's no guaranty it will not be denied again. Whether they credit my account back or not, they've lost a customer. If you can
GetHuman: Let's quantify your experience contacting Sovereign Bank. On a scale of 1 to 5, how easy is it go get help on a Sovereign Bank problem?
~irritated: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~irritated: I'd give them a two out of five on communication.
GetHuman: And what about Sovereign Bank's ability to quickly and effectively address your problem?
~irritated: For that I would say one out of five.
GetHuman: And finally- any advice for other Sovereign Bank customers?
~irritated: Call them early in the day or late. Don't forget any personal or account information you might need for Sovereign Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~irritated taken from his Sovereign Bank customer service problem that occurred on November 12th, 2017.

Sovereign Bank

2.10 of 5 stars | 6 reviews

~irritated's Sovereign Bank Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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