Bigpond: Had gone over my internet usage limit, they add...
A Bigpond customer review by GetHuman user ~bmcskim from November 22nd, 2017
Background on ~bmcskim's case
GetHuman: ~bmcskim - can you tell our other Bigpond customers when your case took place?
~bmcskim: Yes. It was late at night, on November 16th.
GetHuman: Did you reach out to Bigpond, and if so, how?
GetHuman: And which of these common Bigpond customer issues best describes the reason you wanted to talk to them?
(Shows ~bmcskim a list of common Bigpond problems)
~bmcskim: "Cancel service" was why I was trying to call.
~bmcskim's review of Bigpond customer service
GetHuman: So how would you sum up your experience for GetHuman's Bigpond customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bmcskim: Had gone over my internet usage limit, they added a few more gig to get me through to the next cycle and removed the speed restriction. Even called me back to confir m it had been done, rather than keeping me on hold.
GetHuman: Let's quantify your experience contacting Bigpond. On a scale of 1 to 5, how easy is it go get help on a Bigpond problem?
~bmcskim: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bmcskim: I'd give them a two out of five on communication.
GetHuman: And what about Bigpond's ability to quickly and effectively address your problem?
~bmcskim: For that I would say one out of five.
GetHuman: And finally- any advice for other Bigpond customers?
~bmcskim: Call them early in the day or late. Don't forget any personal or account information you might need for Bigpond to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bmcskim taken from his Bigpond customer service problem that occurred on November 16th, 2017.
Bigpond
1.00 of 5 stars | 9 reviews
~bmcskim's Bigpond Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Bigpond, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Bigpond in any way.