Hampton Inn: Hampton customer service don't care about their...
A Hampton Inn customer review by GetHuman user GetHuman-13505 from November 24th, 2017
Background on GetHuman-13505's case
GetHuman: GetHuman-13505 - can you tell our other Hampton Inn customers when your case took place?
GetHuman-13505: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Hampton Inn, and if so, how?
GetHuman: And which of these common Hampton Inn customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-13505 a list of common Hampton Inn problems)
GetHuman-13505: "Make a booking" was why I was trying to call.
GetHuman-13505's review of Hampton Inn customer service
GetHuman: So how would you sum up your experience for GetHuman's Hampton Inn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-13505: Hampton customer service don't care about their customers. I called to see my options for canceling one night due to a last minute work schedule change. They gave me options yes, for that moment* but ended ******** my credit card. They cancel my whole reservation and did completely opposite of what I was told. Ended paying twice for one room and nobody wanted to take responsibility, nor reimburse my money. That's how Hampton inn works, taking peoples money.
GetHuman: Let's quantify your experience contacting Hampton Inn. On a scale of 1 to 5, how easy is it go get help on a Hampton Inn problem?
GetHuman-13505: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-13505: I'd give them a five out of five on communication.
GetHuman: And what about Hampton Inn's ability to quickly and effectively address your problem?
GetHuman-13505: For that I would say four out of five.
GetHuman: And finally- any advice for other Hampton Inn customers?
GetHuman-13505: Call them early in the day or late. Don't forget any personal or account information you might need for Hampton Inn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-13505 taken from his Hampton Inn customer service problem that occurred on November 22nd, 2017.