Hollister Co.: Hollister has very bad customer service. Some o...
A Hollister Co. customer review by GetHuman user ~Taylor from November 19th, 2017
Background on ~Taylor's case
GetHuman: ~Taylor - can you tell our other Hollister Co. customers when your case took place?
~Taylor: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Hollister Co., and if so, how?
GetHuman: And which of these common Hollister Co. customer issues best describes the reason you wanted to talk to them?
(Shows ~Taylor a list of common Hollister Co. problems)
~Taylor: "Overcharge/Strange charge" was why I was trying to contact.
~Taylor's review of Hollister Co. customer service
GetHuman: So how would you sum up your experience for GetHuman's Hollister Co. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Taylor: Hollister has very bad customer service. Some of their representatives are nice, some of them are rude. I have had an issue with an order for almost two weeks and no one will help me. They keep saying it should be figured out within two days, and then two days goes by. They gave me an apology coupon and free overnight shipping, but that does not make up for it, because they won't ship this order. They obviously do not train their reps well, either, because they always say the same thing, and do not know anything else.
GetHuman: Let's quantify your experience contacting Hollister Co.. On a scale of 1 to 5, how easy is it go get help on a Hollister Co. problem?
~Taylor: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Taylor: I'd give them a one out of five on communication.
GetHuman: And what about Hollister Co.'s ability to quickly and effectively address your problem?
~Taylor: For that I would say five out of five.
GetHuman: And finally- any advice for other Hollister Co. customers?
~Taylor: Call them early in the day or late. Don't forget any personal or account information you might need for Hollister Co. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Taylor taken from his Hollister Co. customer service problem that occurred on November 13th, 2017.