Hollister Co.: I misspelt my address and sent an email back to...
A Hollister Co. customer review by GetHuman user ~wallflower28 from November 22nd, 2017
Background on ~wallflower28's case
GetHuman: ~wallflower28 - can you tell our other Hollister Co. customers when your case took place?
~wallflower28: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Hollister Co., and if so, how?
GetHuman: And which of these common Hollister Co. customer issues best describes the reason you wanted to talk to them?
(Shows ~wallflower28 a list of common Hollister Co. problems)
~wallflower28: "Overcharge/Strange charge" was why I was trying to contact.
~wallflower28's review of Hollister Co. customer service
GetHuman: So how would you sum up your experience for GetHuman's Hollister Co. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wallflower28: I misspelt my address and sent an email back to hollister asking how to change it but they did not reply. I then went on to send another two emails regarding this matter but there was still not a reply. I then phone the contact number and was put on hold for approximately * minutes before I spoke to someone. I was then told that my order was already processed and the address could not be changed and I would have to wait for it to get shipped back before I could get a refund (which I doubt I would get).
GetHuman: Let's quantify your experience contacting Hollister Co.. On a scale of 1 to 5, how easy is it go get help on a Hollister Co. problem?
~wallflower28: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wallflower28: I'd give them a five out of five on communication.
GetHuman: And what about Hollister Co.'s ability to quickly and effectively address your problem?
~wallflower28: For that I would say five out of five.
GetHuman: And finally- any advice for other Hollister Co. customers?
~wallflower28: Call them early in the day or late. Don't forget any personal or account information you might need for Hollister Co. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wallflower28 taken from his Hollister Co. customer service problem that occurred on November 19th, 2017.