Hollister Co.: I was at the Hollister Outlet store in Rehoboth...

A Hollister Co. customer review by GetHuman user ~Brian Neefe from November 19th, 2017

Background on ~Brian Neefe's case

GetHuman: ~Brian Neefe - can you tell our other Hollister Co. customers when your case took place?
~Brian Neefe: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Hollister Co., and if so, how?
~Brian Neefe: I used the 866-426-1285 number I found for on the GetHuman Hollister Co. customer phone number page I was on: Hollister Co. Customer Service Phone Number
GetHuman: And which of these common Hollister Co. customer issues best describes the reason you wanted to talk to them?
(Shows ~Brian Neefe a list of common Hollister Co. problems)
~Brian Neefe: "Track order" was why I was trying to contact.

~Brian Neefe's review of Hollister Co. customer service

GetHuman: So how would you sum up your experience for GetHuman's Hollister Co. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brian Neefe: I was at the Hollister Outlet store in Rehoboth Beach DE and my ** year old daughter was having trouble with a pair of jeans she was trying on so she asked me for help. I entered the dressing room and there was a knock on the door and I said it is occupied. The make employee stated I must come out of the dressing room immediately only a female could be in there. I told him I'm her Dad and I'm helping her he said I don't care store policy is no male can be in the dressing room with a female. I said she is my daughter she doesn't have a mom and he said I don't care that is our policy. We left the store and I called customer service and asked to speak to a supervisor. I was told they do not deal with complaints on the phone I had to email a supervisor. I said you got to be joking me no sir that is the policy. I told her there I don't need the email and I will never spend another dollar in any of there stores. Than I was told that was my right not to spend money in there stores. Told her t
GetHuman: Let's quantify your experience contacting Hollister Co.. On a scale of 1 to 5, how easy is it go get help on a Hollister Co. problem?
~Brian Neefe: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brian Neefe: I'd give them a three out of five on communication.
GetHuman: And what about Hollister Co.'s ability to quickly and effectively address your problem?
~Brian Neefe: For that I would say two out of five.
GetHuman: And finally- any advice for other Hollister Co. customers?
~Brian Neefe: Call them early in the day or late. Don't forget any personal or account information you might need for Hollister Co. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brian Neefe taken from his Hollister Co. customer service problem that occurred on November 18th, 2017.

Hollister Co.

3.00 of 5 stars | 24 reviews

~Brian Neefe's Hollister Co. Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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