Coinbase: I am here today to tell you about our horrible...
A Coinbase customer review by GetHuman user ~VIRTUAL COINBOX from November 22nd, 2017
Background on ~VIRTUAL COINBOX 's case
GetHuman: ~VIRTUAL COINBOX - can you tell our other Coinbase customers when your case took place?
~VIRTUAL COINBOX : Yes. It was morning, on November 19th.
GetHuman: Did you reach out to Coinbase, and if so, how?
GetHuman: And which of these common Coinbase customer issues best describes the reason you wanted to talk to them?
(Shows ~VIRTUAL COINBOX a list of common Coinbase problems)
~VIRTUAL COINBOX : "Missing Coins" was why I was trying to call.
~VIRTUAL COINBOX 's review of Coinbase customer service
GetHuman: So how would you sum up your experience for GetHuman's Coinbase customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~VIRTUAL COINBOX : I am here today to tell you about our horrible experience with coinbase.com a so called bitcoin merchant. For starters they have horrible customer service both for customers and there own very merchants. Just to get help with a problems takes days even weeks because they have no clue what each other are doing you get passed around there service center like a good bag on nutz.I have opened and managed many successful businesses and have dealt with many other business and by far this is one of the worse I've seen. Secondly if your developing a website based on coinbase or there API i would stop right now and look into other options don't make the same mistake i made because this will cost you a lot of time and money when you finally complete your project and coin base works one day and fails you the next. They don't have sandbox accounts and they don't let you register multiple accounts to validate and verify your store.They force you to mix your personal account with your business which
GetHuman: Let's quantify your experience contacting Coinbase. On a scale of 1 to 5, how easy is it go get help on a Coinbase problem?
~VIRTUAL COINBOX : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~VIRTUAL COINBOX : I'd give them a one out of five on communication.
GetHuman: And what about Coinbase's ability to quickly and effectively address your problem?
~VIRTUAL COINBOX : For that I would say four out of five.
GetHuman: And finally- any advice for other Coinbase customers?
~VIRTUAL COINBOX : Call them early in the day or late. Don't forget any personal or account information you might need for Coinbase to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~VIRTUAL COINBOX taken from his Coinbase customer service problem that occurred on November 19th, 2017.