Peapod: I am very dissatisfied with the condition of fo...
A Peapod customer review by GetHuman user GetHuman-merrygor from December 2nd, 2017
Background on GetHuman-merrygor's case
GetHuman: GetHuman-merrygor - can you tell our other Peapod customers when your case took place?
GetHuman-merrygor: Yes. It was morning, on November 28th.
GetHuman: Did you reach out to Peapod, and if so, how?
GetHuman: And which of these common Peapod customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-merrygor a list of common Peapod problems)
GetHuman-merrygor: "Warranty claim" was why I was trying to call.
GetHuman-merrygor's review of Peapod customer service
GetHuman: So how would you sum up your experience for GetHuman's Peapod customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-merrygor: I am very dissatisfied with the condition of foods delivered to me yesterday March *, ****
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-merrygor: The bananas were so rotten (on the bottom of an overloaded bag) they were immediately thrown into the garbage. The loaf of Freihofer's bread was so misshapened that only * slices from each end can be eaten! It too was in the overloaded bag. AND I ordered a new product,Arm and Hammer Clean Shower Cleaner, and after reading the label I know I will never use this product . May I return it on the next delivery ?
GetHuman: Let's quantify your experience contacting Peapod. On a scale of 1 to 5, how easy is it go get help on a Peapod problem?
GetHuman-merrygor: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-merrygor: I'd give them a three out of five on communication.
GetHuman: And what about Peapod's ability to quickly and effectively address your problem?
GetHuman-merrygor: For that I would say five out of five.
GetHuman: And finally- any advice for other Peapod customers?
GetHuman-merrygor: Call them early in the day or late. Don't forget any personal or account information you might need for Peapod to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-merrygor taken from his Peapod customer service problem that occurred on November 28th, 2017.