DisneyStore.com: I am very upset about an order I placed online...
A DisneyStore.com customer review by GetHuman user ~Chris terry from November 25th, 2017
Background on ~Chris terry's case
GetHuman: ~Chris terry - can you tell our other DisneyStore.com customers when your case took place?
~Chris terry: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to DisneyStore.com, and if so, how?
GetHuman: And which of these common DisneyStore.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Chris terry a list of common DisneyStore.com problems)
~Chris terry: "Overcharge/Strange charge" was why I was trying to call.
~Chris terry's review of DisneyStore.com customer service
GetHuman: So how would you sum up your experience for GetHuman's DisneyStore.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chris terry: I am very upset about an order I placed online on ********. I was browsing the disney stores website on my mobile device and noticed the top of the page stating " orders placed by ******** are guaranteed shipping before Christmas. I did not realize this excluded personalized items as the mobile device version did not have exclusions or " see details" to clarify this. I went ahead and submitted my order then received an email confirmation explaining that personalized items are not guaranteed. I immediately contacted customer service about my concern and asked to speak with a knowledgable manager who can solve my issue. I was transferred to a male who was not interested in even trying to assist me. I explained that the mobile device advertisement did not state anything but he did not care. I asked to pay the difference for faster shipping since my item wasn't even personalized yet but he said that it was not possible. No changes can be made period! Really... I am so disappointed and expe
GetHuman: Let's quantify your experience contacting DisneyStore.com. On a scale of 1 to 5, how easy is it go get help on a DisneyStore.com problem?
~Chris terry: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chris terry: I'd give them a one out of five on communication.
GetHuman: And what about DisneyStore.com's ability to quickly and effectively address your problem?
~Chris terry: For that I would say one out of five.
GetHuman: And finally- any advice for other DisneyStore.com customers?
~Chris terry: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for DisneyStore.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chris terry taken from his DisneyStore.com customer service problem that occurred on November 21st, 2017.