Denon: I called *** *** **** regarding a question on a...
A Denon customer review by GetHuman user ~BDR from Vista from November 16th, 2017
Background on ~BDR from Vista's case
GetHuman: ~BDR from Vista - can you tell our other Denon customers when your case took place?
~BDR from Vista: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Denon, and if so, how?
GetHuman: And which of these common Denon customer issues best describes the reason you wanted to talk to them?
(Shows ~BDR from Vista a list of common Denon problems)
~BDR from Vista: "Repairs" was why I was trying to call.
~BDR from Vista's review of Denon customer service
GetHuman: So how would you sum up your experience for GetHuman's Denon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BDR from Vista: I called *** *** **** regarding a question on a new receiver, and was given a curt reply to call *** *** ****...my call was routed to an answer phone...thanks a lot!...at least they spoke English...sorry I bothered you!
GetHuman: Let's quantify your experience contacting Denon. On a scale of 1 to 5, how easy is it go get help on a Denon problem?
~BDR from Vista: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BDR from Vista: I'd give them a four out of five on communication.
GetHuman: And what about Denon's ability to quickly and effectively address your problem?
~BDR from Vista: For that I would say one out of five.
GetHuman: And finally- any advice for other Denon customers?
~BDR from Vista: Call them early in the day or late. Don't forget any personal or account information you might need for Denon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BDR from Vista taken from his Denon customer service problem that occurred on November 14th, 2017.
Denon
2.00 of 5 stars | 14 reviews
~BDR from Vista's Denon Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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