Microsoft Word: I called and was given the run around and then...

A Microsoft Word customer review by GetHuman user ~Anonymous from November 28th, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other Microsoft Word customers when your case took place?
~Anonymous: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Microsoft Word, and if so, how?
~Anonymous: I used the 800-642-7676 number I found for on the GetHuman Microsoft Word customer phone number page I was on: Microsoft Word Customer Service Phone Number
GetHuman: And which of these common Microsoft Word customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Microsoft Word problems)
~Anonymous: "Returns" was why I was trying to call.

~Anonymous's review of Microsoft Word customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft Word customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I called and was given the run around and then referred to an online support service where I would have to pay $*** for a very simple questions. Boo!!!!
GetHuman: Let's quantify your experience contacting Microsoft Word. On a scale of 1 to 5, how easy is it go get help on a Microsoft Word problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Microsoft Word's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Microsoft Word customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft Word to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Microsoft Word customer service problem that occurred on November 23rd, 2017.

Microsoft Word

3.33 of 5 stars | 22 reviews

~Anonymous's Microsoft Word Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Microsoft Word, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Microsoft Word in any way.

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