HigherOne: I called at *:** a.m. and didn't have an issue...

A HigherOne customer review by GetHuman user ~jmiles1 from November 28th, 2017

Background on ~jmiles1's case

GetHuman: ~jmiles1 - can you tell our other HigherOne customers when your case took place?
~jmiles1: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to HigherOne, and if so, how?
~jmiles1: I used the 855-327-9411 number I found for on the GetHuman HigherOne customer phone number page I was on: HigherOne Customer Service Phone Number
GetHuman: And which of these common HigherOne customer issues best describes the reason you wanted to talk to them?
(Shows ~jmiles1 a list of common HigherOne problems)
~jmiles1: "Eligibility question" was why I was trying to call.

~jmiles1's review of HigherOne customer service

GetHuman: So how would you sum up your experience for GetHuman's HigherOne customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jmiles1: I called at *:** a.m. and didn't have an issue getting past the automated system to a live representative. Barely any wait time at all.
GetHuman: Let's quantify your experience contacting HigherOne. On a scale of 1 to 5, how easy is it go get help on a HigherOne problem?
~jmiles1: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jmiles1: I'd give them a one out of five on communication.
GetHuman: And what about HigherOne's ability to quickly and effectively address your problem?
~jmiles1: For that I would say five out of five.
GetHuman: And finally- any advice for other HigherOne customers?
~jmiles1: Call them early in the day or late. Don't forget any personal or account information you might need for HigherOne to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jmiles1 taken from his HigherOne customer service problem that occurred on November 23rd, 2017.

HigherOne

2.56 of 5 stars | 93 reviews

~jmiles1's HigherOne Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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