FirstEnergy: I called four times each time getting transferr...
A FirstEnergy customer review by GetHuman user GetHuman-73042 from November 17th, 2017
Background on GetHuman-73042's case
GetHuman: GetHuman-73042 - can you tell our other FirstEnergy customers when your case took place?
GetHuman-73042: Yeah. It was middle of the night, on November 10th.
GetHuman: Did you reach out to FirstEnergy, and if so, how?
GetHuman: And which of these common FirstEnergy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-73042 a list of common FirstEnergy problems)
GetHuman-73042: "Cancel service" was why I was trying to call.
GetHuman-73042's review of FirstEnergy customer service
GetHuman: So how would you sum up your experience for GetHuman's FirstEnergy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-73042: I called four times each time getting transferred and put on hold and no one answering for over ** minutes each time. I left my phone number for a call back, still did not hear back.
GetHuman: Let's quantify your experience contacting FirstEnergy. On a scale of 1 to 5, how easy is it go get help on a FirstEnergy problem?
GetHuman-73042: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-73042: I'd give them a five out of five on communication.
GetHuman: And what about FirstEnergy's ability to quickly and effectively address your problem?
GetHuman-73042: For that I would say five out of five.
GetHuman: And finally- any advice for other FirstEnergy customers?
GetHuman-73042: Call them early in the day or late. Don't forget any personal or account information you might need for FirstEnergy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-73042 taken from his FirstEnergy customer service problem that occurred on November 10th, 2017.