CenterPoint Energy: I have been trying for ** days for someone to c...
A CenterPoint Energy customer review by GetHuman user ~frank baker from November 28th, 2017
Background on ~frank baker's case
GetHuman: ~frank baker - can you tell our other CenterPoint Energy customers when your case took place?
~frank baker: Yeah. It was afternoon, on November 24th.
GetHuman: Did you reach out to CenterPoint Energy, and if so, how?
GetHuman: And which of these common CenterPoint Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~frank baker a list of common CenterPoint Energy problems)
~frank baker: "Lower my bill" was why I was trying to call.
~frank baker's review of CenterPoint Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's CenterPoint Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frank baker: I have been trying for ** days for someone to contact me about damage one of your contractors did to my yard - so far no response. TERRIBLE CUSTOMER SERVICE!!!!!
GetHuman: Let's quantify your experience contacting CenterPoint Energy. On a scale of 1 to 5, how easy is it go get help on a CenterPoint Energy problem?
~frank baker: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frank baker: I'd give them a three out of five on communication.
GetHuman: And what about CenterPoint Energy's ability to quickly and effectively address your problem?
~frank baker: For that I would say four out of five.
GetHuman: And finally- any advice for other CenterPoint Energy customers?
~frank baker: Call them early in the day or late. Don't forget any personal or account information you might need for CenterPoint Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frank baker taken from his CenterPoint Energy customer service problem that occurred on November 24th, 2017.