I have had issues with rover.com's site accepti...
A Rover.com customer review by GetHuman user ~nanandbai from November 25th, 2017
Background on ~nanandbai's case
GetHuman: ~nanandbai - can you tell our other Rover.com customers when your case took place?
~nanandbai: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Rover.com, and if so, how?
GetHuman: And which of these common Rover.com customer issues best describes the reason you wanted to talk to them?
(Shows ~nanandbai a list of common Rover.com problems)
~nanandbai: "Complaint" was why I was trying to call.
~nanandbai's review of Rover.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Rover.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nanandbai: I have had issues with rover.com's site accepting my info as I build my profile. I called yesterday and Daniel wrote me off...another phone * to call. This has gone on for over * months. Then Megan took the call, told me she heard my entire call, then heard part, then just the end. She hung up on me, blocked my phone * and today, my account has been removed...all because they didn't want to assist me. Steer clear!
GetHuman: Let's quantify your experience contacting Rover.com. On a scale of 1 to 5, how easy is it go get help on a Rover.com problem?
~nanandbai: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nanandbai: I'd give them a three out of five on communication.
GetHuman: And what about Rover.com's ability to quickly and effectively address your problem?
~nanandbai: For that I would say one out of five.
GetHuman: And finally- any advice for other Rover.com customers?
~nanandbai: Call them early in the day or late. Don't forget any personal or account information you might need for Rover.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nanandbai taken from his Rover.com customer service problem that occurred on November 22nd, 2017.
Rover.com
1.00 of 5 stars | 9 reviews
~nanandbai's Rover.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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