Light In The Box: I just received a long awaited order from light in...

A Light In The Box customer review by GetHuman user GetHuman-roxanne10 from November 30th, 2017

Background on GetHuman-roxanne10's case

GetHuman: GetHuman-roxanne10 - can you tell our other Light In The Box customers when your case took place?
GetHuman-roxanne10: Yup. It was morning, on November 26th.
GetHuman: Did you reach out to Light In The Box, and if so, how?
GetHuman-roxanne10: I used a help page I found on the GetHuman Light In The Box customer service contact info page: Contact Light In The Box Customer Service
GetHuman: And which of these common Light In The Box customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-roxanne10 a list of common Light In The Box problems)
GetHuman-roxanne10: "Return an Order" was why I was trying to contact.

GetHuman-roxanne10's review of Light In The Box customer service

GetHuman: So how would you sum up your experience for GetHuman's Light In The Box customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-roxanne10: I just received a long awaited order from light in...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-roxanne10: I just received a long awaited order from light in the box company. I am so disgusted*right now. I have never seen clothing that is of such low quality , not to mention the "plus size clothing" is such a small size it should never been sold as a plus size. Most of the items has not even one label sewn into them. I have so many*more negative things to add but I could go on to no end.
GetHuman: Let's quantify your experience contacting Light In The Box. On a scale of 1 to 5, how easy is it go get help on a Light In The Box problem?
GetHuman-roxanne10: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-roxanne10: I'd give them a one out of five on communication.
GetHuman: And what about Light In The Box's ability to quickly and effectively address your problem?
GetHuman-roxanne10: For that I would say two out of five.
GetHuman: And finally- any advice for other Light In The Box customers?
GetHuman-roxanne10: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Light In The Box to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-roxanne10 taken from his Light In The Box customer service problem that occurred on November 26th, 2017.

Light In The Box

1.34 of 5 stars | 291 reviews

GetHuman-roxanne10's Light In The Box Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Light In The Box, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Light In The Box in any way.

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