Microsoft - Zune Support: I listened to the pre-recorded message, and wai...

A Microsoft - Zune Support customer review by GetHuman user ~zunesucksmoreeachtime from November 7th, 2017

Background on ~zunesucksmoreeachtime's case

GetHuman: ~zunesucksmoreeachtime - can you tell our other Microsoft - Zune Support customers when your case took place?
~zunesucksmoreeachtime: Sure. It was afternoon, on November 6th.
GetHuman: Did you reach out to Microsoft - Zune Support, and if so, how?
~zunesucksmoreeachtime: I used a help page I found on the GetHuman Microsoft - Zune Support customer service contact info page: Contact Microsoft - Zune Support Customer Service
GetHuman: And which of these common Microsoft - Zune Support customer issues best describes the reason you wanted to talk to them?
(Shows ~zunesucksmoreeachtime a list of common Microsoft - Zune Support problems)
~zunesucksmoreeachtime: "None of those really matches why I wanted to contact Microsoft - Zune Support that day." was why I was trying to contact.

~zunesucksmoreeachtime's review of Microsoft - Zune Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Zune Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~zunesucksmoreeachtime: I listened to the pre-recorded message, and waited to be transfered to a human. After about a minute of waiting, Verizon kindly told me that the call was disconnected by telling me that the number was incorrect.**They're just about to lose a customer.
GetHuman: Let's quantify your experience contacting Microsoft - Zune Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Zune Support problem?
~zunesucksmoreeachtime: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~zunesucksmoreeachtime: I'd give them a three out of five on communication.
GetHuman: And what about Microsoft - Zune Support's ability to quickly and effectively address your problem?
~zunesucksmoreeachtime: For that I would say five out of five.
GetHuman: And finally- any advice for other Microsoft - Zune Support customers?
~zunesucksmoreeachtime: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Microsoft - Zune Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~zunesucksmoreeachtime taken from his Microsoft - Zune Support customer service problem that occurred on November 6th, 2017.

Microsoft - Zune Support

2.67 of 5 stars | 1 reviews

~zunesucksmoreeachtime's Microsoft - Zune Support Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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