Diamond Candles: I'm wanting to order candles and it's only show...
A Diamond Candles customer review by GetHuman user ~Lucky Vanwinkle from November 20th, 2017
Background on ~Lucky Vanwinkle's case
GetHuman: ~Lucky Vanwinkle - can you tell our other Diamond Candles customers when your case took place?
~Lucky Vanwinkle: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to Diamond Candles, and if so, how?
GetHuman: And which of these common Diamond Candles customer issues best describes the reason you wanted to talk to them?
(Shows ~Lucky Vanwinkle a list of common Diamond Candles problems)
~Lucky Vanwinkle: "Complaint" was why I was trying to call.
~Lucky Vanwinkle's review of Diamond Candles customer service
GetHuman: So how would you sum up your experience for GetHuman's Diamond Candles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lucky Vanwinkle: I'm wanting to order candles and it's only showing * scents! Tried to email with a horrible response! Not ordering anymore till I can speak to someone by phone! This is so fustrating
GetHuman: Let's quantify your experience contacting Diamond Candles. On a scale of 1 to 5, how easy is it go get help on a Diamond Candles problem?
~Lucky Vanwinkle: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lucky Vanwinkle: I'd give them a two out of five on communication.
GetHuman: And what about Diamond Candles's ability to quickly and effectively address your problem?
~Lucky Vanwinkle: For that I would say one out of five.
GetHuman: And finally- any advice for other Diamond Candles customers?
~Lucky Vanwinkle: Call them early in the day or late. Don't forget any personal or account information you might need for Diamond Candles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lucky Vanwinkle taken from his Diamond Candles customer service problem that occurred on November 11th, 2017.