XOOM Energy: I now regret signing up for Xoom Enery. Xoom i...

A XOOM Energy customer review by GetHuman user ~Anonymous from November 20th, 2017

Background on ~Anonymous 's case

GetHuman: ~Anonymous - can you tell our other XOOM Energy customers when your case took place?
~Anonymous : Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to XOOM Energy, and if so, how?
~Anonymous : I used the 888-997-8979 number I found for on the GetHuman XOOM Energy customer phone number page I was on: XOOM Energy Customer Service Phone Number
GetHuman: And which of these common XOOM Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common XOOM Energy problems)
~Anonymous : "Lower my bill" was why I was trying to call.

~Anonymous 's review of XOOM Energy customer service

GetHuman: So how would you sum up your experience for GetHuman's XOOM Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous : I now regret signing up for Xoom Enery. Xoom is a total scam. Takes * minutes to sign up, ** to ** day to cancel. At lest that what they tell you if you ever get through.
GetHuman: Let's quantify your experience contacting XOOM Energy. On a scale of 1 to 5, how easy is it go get help on a XOOM Energy problem?
~Anonymous : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous : I'd give them a four out of five on communication.
GetHuman: And what about XOOM Energy's ability to quickly and effectively address your problem?
~Anonymous : For that I would say one out of five.
GetHuman: And finally- any advice for other XOOM Energy customers?
~Anonymous : Call them early in the day or late. Don't forget any personal or account information you might need for XOOM Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his XOOM Energy customer service problem that occurred on November 14th, 2017.

XOOM Energy

1.00 of 5 stars | 5 reviews

~Anonymous 's XOOM Energy Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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