Sears.com: I purchased a *** piece mechanics tool set onli...
A Sears.com customer review by GetHuman user GetHuman-kwlskid from November 30th, 2017
Background on GetHuman-kwlskid's case
GetHuman: GetHuman-kwlskid - can you tell our other Sears.com customers when your case took place?
GetHuman-kwlskid: Yes I can. It was morning, on November 25th.
GetHuman: Did you reach out to Sears.com, and if so, how?
GetHuman: And which of these common Sears.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kwlskid a list of common Sears.com problems)
GetHuman-kwlskid: "Warranty claim" was why I was trying to call.
GetHuman-kwlskid's review of Sears.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kwlskid: I purchased a *** piece mechanics tool set online, I couldn't pass up the "Cyber-week" sale price. It was available for store pick-up so l went down and picked it up. The next morning I opened the package and started counting*verifying that all the pieces were present. They weren't, the package was ** pieces short. I called the store and was told to come in and make an exchange, I tried but the next box was missing the same pieces. There was a huge line by then, so I took my incomplete tool set and left thinking I could resolve this over the phone or online with customer service. Sear's website offers no real way that I saw to email them, and the customer service numbers were not open*active at the time I was calling. So I came to Gethuman.com to find a **hr service number and dialed it. Initially I got somebody that sounded like they knew what they were doing. Then I was transferred to english language learners that were merely reading off of a script, and had no real solutions to offer me. They are basically saying ***** You! Return it if you don't want an incomplete tool set.
GetHuman: Let's quantify your experience contacting Sears.com. On a scale of 1 to 5, how easy is it go get help on a Sears.com problem?
GetHuman-kwlskid: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kwlskid: I'd give them a three out of five on communication.
GetHuman: And what about Sears.com's ability to quickly and effectively address your problem?
GetHuman-kwlskid: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears.com customers?
GetHuman-kwlskid: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Sears.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kwlskid taken from his Sears.com customer service problem that occurred on November 25th, 2017.