Countrywide Loans: I so appreciated the fine help from Chris in th...

A Countrywide Loans customer review by GetHuman user ~Cheryll from November 26th, 2017

Background on ~Cheryll's case

GetHuman: ~Cheryll - can you tell our other Countrywide Loans customers when your case took place?
~Cheryll: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Countrywide Loans, and if so, how?
~Cheryll: I used the 800-669-5864 number I found for on the GetHuman Countrywide Loans customer phone number page I was on: Countrywide Loans Customer Service Phone Number
GetHuman: And which of these common Countrywide Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~Cheryll a list of common Countrywide Loans problems)
~Cheryll: "Eligibility question" was why I was trying to call.

~Cheryll's review of Countrywide Loans customer service

GetHuman: So how would you sum up your experience for GetHuman's Countrywide Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cheryll: I so appreciated the fine help from Chris in the Line of Credit Department and the lady who forwarded the call to her. Both were outstanding.
GetHuman: Let's quantify your experience contacting Countrywide Loans. On a scale of 1 to 5, how easy is it go get help on a Countrywide Loans problem?
~Cheryll: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cheryll: I'd give them a one out of five on communication.
GetHuman: And what about Countrywide Loans's ability to quickly and effectively address your problem?
~Cheryll: For that I would say two out of five.
GetHuman: And finally- any advice for other Countrywide Loans customers?
~Cheryll: Call them early in the day or late. Don't forget any personal or account information you might need for Countrywide Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cheryll taken from his Countrywide Loans customer service problem that occurred on November 17th, 2017.

Countrywide Loans

3.00 of 5 stars | 11 reviews

~Cheryll's Countrywide Loans Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Countrywide Loans, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Countrywide Loans in any way.

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