Lexmark: I spent nearly * hours with techs trying to get...
A Lexmark customer review by GetHuman user GetHuman-430606 from November 26th, 2017
Background on GetHuman-430606's case
GetHuman: GetHuman-430606 - can you tell our other Lexmark customers when your case took place?
GetHuman-430606: Sure. It was morning, on November 25th.
GetHuman: Did you reach out to Lexmark, and if so, how?
GetHuman: And which of these common Lexmark customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-430606 a list of common Lexmark problems)
GetHuman-430606: "Warranty claim" was why I was trying to call.
GetHuman-430606's review of Lexmark customer service
GetHuman: So how would you sum up your experience for GetHuman's Lexmark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-430606: I spent nearly * hours with techs trying to get my printer to print properly. When the session was over, I was told that my print head was faulty and that I needed a new printer because I was getting dark boxes on the print page with the information I was printing. That was NEW so because of the boxes, I am supposed to buy a new printer? I don't think I'll ever get another Lexmark printer unless the techs are living in my area, and I can get local assistance.
GetHuman: Let's quantify your experience contacting Lexmark. On a scale of 1 to 5, how easy is it go get help on a Lexmark problem?
GetHuman-430606: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-430606: I'd give them a one out of five on communication.
GetHuman: And what about Lexmark's ability to quickly and effectively address your problem?
GetHuman-430606: For that I would say two out of five.
GetHuman: And finally- any advice for other Lexmark customers?
GetHuman-430606: Call them early in the day or late. Don't forget any personal or account information you might need for Lexmark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-430606 taken from his Lexmark customer service problem that occurred on November 25th, 2017.