Medco Insurance: I was dropped when I should not have been. On N...

A Medco Insurance customer review by GetHuman user ~Disapointed from November 2nd, 2017

Background on ~Disapointed's case

GetHuman: ~Disapointed - can you tell our other Medco Insurance customers when your case took place?
~Disapointed: Yup. It was morning, on October 25th.
GetHuman: Did you reach out to Medco Insurance, and if so, how?
~Disapointed: I used the 800-251-7690 number I found for on the GetHuman Medco Insurance customer phone number page I was on: Medco Insurance Customer Service Phone Number
GetHuman: And which of these common Medco Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Disapointed a list of common Medco Insurance problems)
~Disapointed: "Coverage question" was why I was trying to call.

~Disapointed's review of Medco Insurance customer service

GetHuman: So how would you sum up your experience for GetHuman's Medco Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disapointed: I was dropped when I should not have been. On Nov **, I was told my insurance would be reinstated. After * calls and many lies my coverage was turned back on but not correct co pay. Was told by one Supervisor rep after another that they would call me back and they didnt. Today is Dec * told today by supervisor rep that I could walk in my pharmacy now and get reimbursed but guess what NO they told my pharmacy that I would have to file claims or that I would have to wait another ** hours. Blah, Blah , Blah. I am sick of this company, the lies and poor service. I am still waiting for a return call and after * weeks its time to get my prescriptions refilled again. I cant wait to over pay, be lied to and get **** poor service THANKS Medco!
GetHuman: Let's quantify your experience contacting Medco Insurance. On a scale of 1 to 5, how easy is it go get help on a Medco Insurance problem?
~Disapointed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disapointed: I'd give them a five out of five on communication.
GetHuman: And what about Medco Insurance's ability to quickly and effectively address your problem?
~Disapointed: For that I would say one out of five.
GetHuman: And finally- any advice for other Medco Insurance customers?
~Disapointed: Call them early in the day or late. Don't forget any personal or account information you might need for Medco Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disapointed taken from his Medco Insurance customer service problem that occurred on October 25th, 2017.

Medco Insurance

2.14 of 5 stars | 1 reviews

~Disapointed's Medco Insurance Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Medco Insurance, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Medco Insurance in any way.

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