Nelnet Loans: I was lucky enough to be able to make my final...
A Nelnet Loans customer review by GetHuman user ~SKennedy from November 27th, 2017
Background on ~SKennedy's case
GetHuman: ~SKennedy - can you tell our other Nelnet Loans customers when your case took place?
~SKennedy: Yes I can. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Nelnet Loans, and if so, how?
GetHuman: And which of these common Nelnet Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~SKennedy a list of common Nelnet Loans problems)
~SKennedy: "Overcharge/Strange charge" was why I was trying to call.
~SKennedy's review of Nelnet Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's Nelnet Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SKennedy: I was lucky enough to be able to make my final loan payment last week! I paid what it said I owed online, I called to confirm that amount. Imagine my surprise when I get on today to make sure it says $* and it had been accruing interest! I had just made a HUGE payment of several thousand dollars and they needed $*.** more from me because of accruing interest while my last payment was processed!!!!! IT WAS PROCESSING! Not my fault that your system takes several days to do so!!!!! Completely RIDICULOUS AND I FEEL TOTALLY LIED TO!!!! Why can't I pay what you say I owe and be done? But NO! Interest keeps accruing!!!! Watch out when you think you have paid it off because there may be one final interest payment that you need to make because the THOUSANDS AND THOUSANDS of dollars I just paid you wasn't right!!!!!
GetHuman: Let's quantify your experience contacting Nelnet Loans. On a scale of 1 to 5, how easy is it go get help on a Nelnet Loans problem?
~SKennedy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SKennedy: I'd give them a three out of five on communication.
GetHuman: And what about Nelnet Loans's ability to quickly and effectively address your problem?
~SKennedy: For that I would say five out of five.
GetHuman: And finally- any advice for other Nelnet Loans customers?
~SKennedy: Call them early in the day or late. Don't forget any personal or account information you might need for Nelnet Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SKennedy taken from his Nelnet Loans customer service problem that occurred on November 26th, 2017.