Mariott Rewards: I was on hold for ** and ** mins. When I was t...
A Mariott Rewards customer review by GetHuman user ~Marj Bort from November 22nd, 2017
Background on ~Marj Bort's case
GetHuman: ~Marj Bort - can you tell our other Mariott Rewards customers when your case took place?
~Marj Bort: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Mariott Rewards, and if so, how?
GetHuman: And which of these common Mariott Rewards customer issues best describes the reason you wanted to talk to them?
(Shows ~Marj Bort a list of common Mariott Rewards problems)
~Marj Bort: "Make a booking" was why I was trying to call.
~Marj Bort's review of Mariott Rewards customer service
GetHuman: So how would you sum up your experience for GetHuman's Mariott Rewards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marj Bort: I was on hold for ** and ** mins. When I was transferred by a different operator to the in-house accountants, service was prompt and great. Useless customer service number.
GetHuman: Let's quantify your experience contacting Mariott Rewards. On a scale of 1 to 5, how easy is it go get help on a Mariott Rewards problem?
~Marj Bort: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marj Bort: I'd give them a two out of five on communication.
GetHuman: And what about Mariott Rewards's ability to quickly and effectively address your problem?
~Marj Bort: For that I would say three out of five.
GetHuman: And finally- any advice for other Mariott Rewards customers?
~Marj Bort: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Mariott Rewards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marj Bort taken from his Mariott Rewards customer service problem that occurred on November 21st, 2017.