ACI Payments: I was unable to speak with any company rep. I u...
A ACI Payments customer review by GetHuman user ~Charles from November 17th, 2017
Background on ~Charles's case
GetHuman: ~Charles - can you tell our other ACI Payments customers when your case took place?
~Charles: Yes. It was afternoon, on November 9th.
GetHuman: Did you reach out to ACI Payments, and if so, how?
GetHuman: And which of these common ACI Payments customer issues best describes the reason you wanted to talk to them?
(Shows ~Charles a list of common ACI Payments problems)
~Charles: "None of those really matches why I wanted to call ACI Payments that day." was why I was trying to call.
~Charles's review of ACI Payments customer service
GetHuman: So how would you sum up your experience for GetHuman's ACI Payments customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Charles: I was unable to speak with any company rep. I used Official Payments Corp. once several months ago and since, have received an automatic monthly billing of $**.**.
GetHuman: Let's quantify your experience contacting ACI Payments. On a scale of 1 to 5, how easy is it go get help on a ACI Payments problem?
~Charles: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Charles: I'd give them a one out of five on communication.
GetHuman: And what about ACI Payments's ability to quickly and effectively address your problem?
~Charles: For that I would say four out of five.
GetHuman: And finally- any advice for other ACI Payments customers?
~Charles: Call them early in the day or late. Don't forget any personal or account information you might need for ACI Payments to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Charles taken from his ACI Payments customer service problem that occurred on November 9th, 2017.
ACI Payments
1.00 of 5 stars | 3 reviews
~Charles's ACI Payments Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like ACI Payments, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with ACI Payments in any way.